❓ Frequently Asked Questions

🛒 When will my order ship?

• Quick Ship Items (us warehouse): Orders are processed within 1–2 business days.

• Supplier-Fulfilled Items (overseas warehouse): Processing times vary, with delivery estimated within 10–15 business days.

📦 Will my order arrive in multiple packages?

Yes! Because we offer both in-stock and supplier-fulfilled items, your order may arrive in separate packages with different tracking numbers.

🚫 Can I cancel or change my order after it’s placed?

Unfortunately, we cannot cancel or modify orders once they begin processing. You may still return eligible items once they arrive (see Return Policy for details).

📏 Do you offer size guides?

Yes. Each product listing includes sizing information directly from the manufacturer. Please review the sizing notes before placing your order.

💥 What if my item arrives damaged or incorrect?

• If the packaging is damaged, please file a claim with the courier.

• If the product itself is damaged or incorrect, email using the contact form within 5 days of delivery. We’ll cover the return shipping and offer either:

  • 120% store credit, or

  • A refund (less shipping) to your original payment method.

🔁 Can I exchange my item for a different size or style?

We do not offer exchanges at this time. Please return the original item and place a new order.

💳 What payment methods do you accept?

We accept Visa, Mastercard, Shop Pay, Apple Pay, and Google Pay. (PayPal is not currently supported.)

💸 Do you offer discounts or promo codes?

Yes! Follow us on Instagram or join our email list to stay in the loop for seasonal sales, exclusive drops, and promo codes.